In summer 2020 South Tyneside Council introduced a new model of home care with services provided by four private providers, each allocated an area.

The operators and the areas they cover are:

  • Cera Homecare (Boldon, South Shields south)
  • Dale Care (Horsley Hill, Cleadon, Whitburn)
  • Springfield Homecare Services (Jarrow, Hebburn)
  • Human Support Group (South Shields north)

The services offered can include domiciliary care, dementia support, respite care, live-in care, end-of-life care, practical support and companionship.

Healthwatch South Tyneside is contacting 200 users of home care services – 50 in each zone – on behalf of the borough council to conduct a survey over the phone or arrange its completion online or via post.

Questions range from timekeeping to the quality of care and treatment, time allocated to visits, how easy it is to contact the care agency and details of any issues experienced.

Healthwatch will analyse the survey findings and produce a report for South Tyneside Council with recommendations based on any common issues raised by service users.

We have meetings planned with the four operators and will also be running a survey for the care workers to complete.

The survey can be accessed here:

Please note – we only require feedback on the four named providers.