South Tyneside Council is reviewing its care and support at home services and wants to hear what matters most people who use services, their families and carers, as well as organisations involved in providing support.
An online survey launched today is giving people the opportunity to share their views so the authority better understands their views on the care services they would like to see provided at home in the future.
It asks what would help people feel confident about receiving support at home, what independence means to them, and how care could make the best use of face-to-face support, technology and equipment.
People can also have their say on how services should respond when someone’s needs change, and how people can have greater choice and control over the support they receive.
The Council would like to hear from people of all age groups, as care at home may be needed for a variety of reasons, for example frailty, disability, injury, or medical conditions.
Coun Andy Heywood, Lead Member for Adults, Health and Independence, said: “Support at home can make a huge difference to people’s lives, helping them stay independent and continue doing the things that matter to them.
“We want the people who may use these services, as well as families and carers, to have a real say in what future support looks like. I’d encourage people to take a few minutes to complete the survey and tell us what matters to them.”
The survey is part of a wider programme of engagement which will also include focus groups and community discussions.
You can take part in the survey, which is open until November 30, via this link: Future of Home Care Services Survey 2026
