Healthwatch South Tyneside respects your privacy
Your privacy is important to us.
This privacy statement explains what personal data Healthwatch South Tyneside collects from you, through our interactions with you and how we use that data.
This statement applied to Healthwatch South Tyneside’s interactions with you and the services listed below:
- Personal Data we collect
- How We Use Personal Data
- How to Access & control Your Personal Data
Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Healthwatch South Tyneside.
Personal Data That We Collect
Healthwatch South Tyneside collects data to operate effectively and provide you with services best suited to your individual needs.
You have choices about the data we collect. When you are asked to provide personal data, you may decline, but if you choose not to provide data that is necessary to deliver our services in full to you, the service delivered may be limited.
The data we collect depends on the context of the services you require to be delivered from our company, the choices you make, including protecting your privacy, and the products and services you use. The data we collect can include the following:
Name and Contact Data – We collect your first name and last name, e-mail address, postal address, telephone number and other similar contact data.
How we Use Personal Data
Healthwatch South Tyneside uses the data we collect for three basic purposes:
- To operate our business
- Provide our service to you
- To send communications to you
In carrying out these purposes we collect data to give you information about our services.
Providing and improving our products
We use data to provide and improve the services we offer and to improve essential business operations. This includes delivering our services, maintaining & improving the performance of our Services and products, developing our customer service, conducting research and providing customer support. Examples of such uses include the following:
- Providing Services – we use data to carry out your instructions with us and to provide our services to you.
- Client support – We use data to provide customer care and support services.
- Provision of Services – We use data to provide our services that have been agreed with you.
- Service Improvement – We use data to continually improve our services to you.
- Business Operations – we use data to develop, analyse and feed into business intelligence that enables us to operate, protect and make informed decisions and report on the performance of our business.
- Communications – We use data we collect to communicate with you and personalise our communications with you.
Reasons We Share Personal Data
We share your personal data with your consent.
We will access, transfer, disclose and preserve personal data, when we have a good faith belief that doing so is necessary to:
- Comply with applicable law or respond to valid legal processes, including from law enforcement or other government agencies;
- Protect our customers, for example to prevent spam or attempts to defraud users of our services;
- Operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or
- protect the rights or property of Healthwatch South Tyneside, including enforcing the terms governing the use of our services;
How to Access & Control Your Personal Data
You can request to view, edit or delete your personal data by contacting our office, in writing, at Healthwatch South Tyneside, Hebburn Central, Glen Street, Hebburn, NE31 1AB.
The below explains the cookies we use and why.
Google Analytics: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Credit Card details
Healthwatch South Tyneside will never ask for Credit Card details and request that you do not enter it on any of the forms on the Healthwatch South Tyneside website.
Remember The Risks Whenever You Use The Internet
While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Healthwatch South Tyneside and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through Healthwatch South Tyneside have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions. Please contact those vendors and others directly if you have any questions about their privacy policies.
Other Important Privacy Information
Below, you will find additional privacy information that you may find important.
European Privacy Rights
Healthwatch South Tyneside adheres to applicable data protection laws in the European Economic Area, which if applicable includes the following rights:
If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing;
- You have a right to request from us, a “data controller” as defined in the law, access to and rectification of your personal data;
- You have a right to object to the processing of your personal data; and
- You have a right to lodge a complaint with a data protection authority.
When we process personal data about you, we do so with your consent and/or as necessary to provide the services/products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of Healthwatch South Tyneside as described in the “How We Use Personal Data” and “Reasons We Share Personal Data” sections above. When we transfer personal data from the European Economic Area, we do so based on a variety of legal mechanisms, as described in “Where We Store and Process Personal Data” below.
Security of Personal Data
Healthwatch South Tyneside is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities held within two locations within the UK. When we transmit highly confidential data over the links to cloud apps into one app which your client can download.
Where We Store and Process Personal Data
Personal data collected by Healthwatch South Tyneside will be held securely and we take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable UK & EU law.
Our Retention of Personal Data
Healthwatch South Tyneside retains personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly. The criteria used to determine the retention periods include:
How long is the personal data needed to provide the products and operate our business? Is the personal data of a sensitive type? If so, a shortened retention time would generally be appropriate.
Has Healthwatch South Tyneside adopted and announced a specific retention period for a certain data type?
Changes to This Privacy Statement
We will update this privacy statement when necessary to reflect customer feedback and changes in our services/products. When we post changes to this statement, we will revise the “last updated” date at the top of the statement and describe the changes. If there are material changes to the statement or in how Healthwatch South Tyneside will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Healthwatch South Tyneside is protecting your information.
How to Contact Us
If you have a privacy concern, complaint or a question for the Data Controller of Healthwatch South Tyneside, please contact us by using our Contact form for Healthwatch South Tyneside https://www.healthwatchsouthtyneside.co.uk/contact/
Unless otherwise stated, Healthwatch South Tyneside is a data controller for personal data we collect through the services/products subject to this statement. Our address is Healthwatch South Tyneside, Hebburn Central, Glen Street, Hebburn, NE31 1AB. Telephone: 0191 4897952.