The Christmas information leaflet contains up to date emergency contact details, information about food banks and low cost meals, and pharmacy opening times during the Christmas and New Year bank holidays.

Emergency contact numbers

Police, fire and rescue service and coast guard: 999
NHS Choices: 111 (call 111 when you need medical help fast but it’s not a
999 emergency)
Covid Test Helpline: 119
Electrical problems: 0800 011 3332 or 105
Gas leaks: 0800 111 999
Floods: 0345 988 1188
Mental Health Initial Response Team: 0303 123 1145
Police: 0191 454 7555 or 101
South Tyneside Hospital: 0191 404 1000
South Tyneside Council emergencies:
Minor emergencies (for example repairs): Out of hours: 0191 455 6111
Social Care and Health 0191 456 2093
Samaritans: 116 123
South Tyneside Lifecycle Mental Health Service: 0191 283 2937
South Tyneside Homes: 0300 123 6633 (If you need to report an emergency
repair that is an immediate risk to people or a property it can be reported using
this 24 hour contact number)
Water leaks: 0800 393 084
Age Concern South Tyneside: 0191 456 6903 (10am-3pm normal weekdays)
Citizens Advice Bureau Advice Line: 0344 4994 715
National Domestic Violence Helpline: 0808 2000 247
South Tyneside Adult Recovery Service: 0191 917 1160
South Tyneside Sexual Health Service: 0191 402 8191
The Silver Line: 0800 470 80 90 (helpline for older people)
Veterans’ Mental Health Transition, Intervention and Liaison Service:
0303 123 1145
Wellbeing Info:

Children’s emergency services at South Tyneside District Hospital

Overnight emergency care for children up to the age of 16 is now provided from the Children’s  Emergency Department at Sunderland Royal Hospital. Children’s emergency care will still be available every day from 8am until 10pm at South Tyneside District Hospital and there are no changes to adult emergency care services which will continue to operate 24/7.

Food banks

Food banks provide for individuals and families in crisis; for example sudden unemployment, delays in benefit payments, benefits sanctions and financial problems. They supply food parcels to people while they get help to resolve their crisis. To receive a food parcel you will need to be referred to a food
bank by a professional such as a housing officer, social worker, CAB advisor, doctor or health advisor. For details about food banks contact Hospitality and Hope on 0191 420 3336, Key 2 Life Foodbank on 07833 613393 or Hebburn Helps on 0191 489 9707.

Low cost meals

Low cost meals in South Shields

Colliery Café, Action Station, Boldon Lane, South Shields. NE34 0LZ.
Monday – Friday 8am – 2pm. Tel: 0191 455 8122.

Boldon Community Association, New Road, Boldon Colliery, NE35 9DZ.
Mon & Fri lunch club, 2 courses £5, Thurs breakfast club £2.50-£5, Sunday carvery £5-£7. Tel: 0191 536 8085.

Living Waters Church, St Jude’s Terrace, Laygate, South Shields, NE33 5PB
Wednesday 9:30am – 11:30am. Full Breakfast £3.70. Tel: 0191 427 5284.

Hospitality and Hope, Hampden Street, South Shields, NE33 4JR.
Sunday 2pm – 3pm, Wednesday 11am – 12pm. Free soup kitchen. Tel: 0191 420 3363.

Salvation Army, Wawn Street, South Shields, NE33 4EB.
Tuesday 10:00am – 12:30pm. 2 Course Hot Meal, 50p (donation optional). Tel: 0191 496 7511.

Westoe Road Baptist Church, Romilly Street, South Shields, NE33 2SP.
Tuesday 10:00am – 11:30am. Donations, coffee and cake, over 50s only. Tel: 0191 427 9359.

Low cost meals in Jarrow and Hebburn

Grange Road Baptist Church, Grange Road, Jarrow, NE32 3JA.
Foodbank available Monday & Thursday 9:15am to 11am. Tel: 0191 421 7987.

Primrose Community Association, Lambton Terrace, Jarrow, NE32 5QY.
Monday 9am – 12:30pm. Full English Breakfast Tea and Coffee all for £4.
Thursday 12-2pm, dinner £3.50. Tel: 0191 424 9977.

Hebburn Helps, South Tyneside Children’s Centre, Campbell Park Road, Hebburn, NE31 1QY.
Monday – Friday 10am – 3pm. Tel: 0191 489 9707.

St John’s Church, Canning Street, Hebburn, NE31 2UF.
Tuesday 10:00am – 12noon. Small donation. Refreshments and light lunch. Web:

Christ Church, Ellison Street, Jarrow, NE32 3JU
Tuesday 10:30am – 12:30pm. Small Charge Soup and Sandwich. Web:

Hedworthfield Community Association, Cornhill, Jarrow, NE32 4QD
Open daily. Small Charge. Hot Snacks. Tel: 0191 519 6700. Please contact the organisers direct to check their Christmas opening hours.

Feeling low or worried this Christmas season?

You’re not alone. If you have feelings of loneliness, anxiety or feel down over this Winter period, talk to someone who can help. Contact your GP or telephone South Tyneside Lifecycle Primary Care Mental Health Service on 0191 283 2937 or check out their website at If your enquiry is urgent call: 0303 123 1145.

Pharmacy opening times

Christmas Day (Friday 25th December)
11:00-13:00 – Boots (Hebburn), 15 St James Mall, Hebburn, NE31 1LE Tel: 0191 483 2332
16:00-18:00 – Neil Pharmacy (South Shields), 95 Wenlock Road, South Shields, NE34 9BD Tel: 0191 451 6576
19:30-21:30 – D L Carter and Sons Ltd, 114-116 Fowler Street, South Shields, NE33 1PZ Tel: 0191 455 2812
19:30-21:30 – Asda Pharmacy (Boldon Colliery), North Road, Boldon Colliery, NE35 9AR Tel: 0191 537 7510

Bank Holiday Monday (Monday 28th December)
09:00-18:00 – Asda Pharmacy (South Shields), Coronation Street, South Shields, NE33 1AZ Tel: 0191 275 8030
09:00-18:00 – Asda Pharmacy (Boldon Colliery), North Road, Boldon Colliery, NE35 9AR Tel: 0191 537 7510
11:00-13:00 – S E Gill Chemists Ltd (Cleadon Village), 35 Front Street, Cleadon Village, SR6 7PG Tel: 0191 554 3297
19:30-21:30 – J Dinning Ltd (Jarrow), Mayfield Medical Centre, Park Road, Jarrow, NE32 5SE Tel: 0191 489 7257

New Year’s Day (Friday 1st January)
10:00-17:00 – Asda Pharmacy (South Shields), Coronation Street, South Shields, NE33 1AZ. Tel: 0191 275 8030
10:00-17:00 – Asda Pharmacy (Boldon Colliery), North Road, Boldon Colliery, NE35 9AR. Tel: 0191 537 7510
11:00-13:00 – Neil Pharmacy (Jarrow), 47 Fellgate Avenue, Jarrow, NE32 4LZ. Tel: 0191 536 4640
16:00-18:00 – Lloyds Pharmacy, The Medical Centre, New George Street, South Shields, NE33 5DU. Tel: 0191 427 1850
19:30-21:30 – Cohens Chemist (The Medical Centre), The Medical Centre, Gibson Court, Boldon Colliery, NE35 9AN. Tel: 0191 536 4789

You are advised to telephone the pharmacy prior to attending. If you require advice out of hours, please contact: 111.

Can the pharmacist help with your symptoms?
The pharmacist is an excellent source of advice for many common ailments, such as: Low Back Pain, Eczema, Heartburn and Indigestion, Fever in Children, Constipation, Headache, Coughs in Adults, Acne (spots), Sprains and Strains, Sore Throat, Ear Ache, Common Cold and Sinusitis.

Visit for more information, advice and warning signs to look out for which may suggest you do need a GP appointment or medical attention.

Download the leaflet: Christmas information 2020.