The COVID-19 Community Support Hub is for people who have no other means of support such as neighbours, family or friends to get access to essentials such as food, medical supplies or who are struggling with their wellbeing and need signposting to services who can help.
If you are isolated in South Tyneside without any means of support, call the COVID-19 Community Support Hub for free on 0800 028 2955. Opening times are Monday to Friday, 9am to 5pm.
Support will be tailored for individual needs and will include help with:
- Digital support to register for priority supermarket delivery slots
- Accessing essential food and basic supplies
- Additional care if you live alone and don’t have family, friends, neighbours or social care services to support you
- Welfare checks by the Council if needed
- Signposting to financial or welfare support, befriending services, mental health and support from voluntary organisations
There may come a time when you need to self isolate. Check you have everything you need to support you.
Local organisations that can offer support
Support with food and essentials
A Food Bank and Crisis Response Team providing food parcels, adults and children’s clothing, baby equipment, toys, household items and more.
Hospitality and Hope
A Food Bank and Support Service for vulnerable and homeless people in South Tyneside. They offer food parcels on a referral system and offer help with supported housing and health and wellbeing services.
0191 420 3336
Supports whole families who are living in poverty or disadvantage and struggling to bring up their children on very little money.
0191 643 7955
Bede’s Helping Hands
A local foodbank in Jarrow based at Bilton Hall Community Centre which supports residents desperately in need of help.
Support for people with learning disabilities
MENCAP offer personal support to people with a learning disability such as employment, social care, housing, residential care and supported living services.
0808 808 1111
An Autism friendly organisation focusing on learner engagement, employment opportunities and overall wellbeing.
0191 456 0894
A committed and passionate organisation working with people with health needs, physical disabilities and learning disabilities in South Tyneside.
0191 454 4004
Supports adults with learning disabilities and creates individual activity programmes to support individuals in reaching their ambitions and aspirations.
0300 012 8128
Holder House CIC
Offer a wide range of services to support adults and children to fulfil their needs through meaningful activities.
0191 519 1699
Your Voice Counts
Helps vulnerable people find a voice and gain control over their lives. They run advocacy services, support self-advocacy and user-led groups and run drop-in sessions where people can get personalised help with a range of issues.
0191 478 6472
Support for vulnerable people in the community
South Tyneside Mutual Aid
A group of volunteers who have come together to assist and support each other during the current crisis.
Community Foundation Tyne & Wear and Northumberland
The Community Foundation supports small, local charities and community organisations through grants, enabling people to set up charitable funds, give collectively or share expertise.
0191 222 0945
Support for black and ethnic minority groups
Offers support to women of ethnic minority such as information and guidance on a range of issues, advocacy, interpreting, practical and emotional support and youth groups for girls aged 10 -18.
0191 456 4147
Crest (Compact for Race Equality in South Tyneside) aims to promote racial equality and to assist people from communities in South Tyneside (and further afield) to enjoy a better quality of life by supporting those in need to gain access in education, training and employment, to raise aspirations and to ensure their voice is heard.
0191 427 6611
South Tyneside Asylum Seekers and Refugees Church Help (STARCH)
Support for asylum seekers and refugees.
Help for older people
People over the age of 50 can access a wide range of flexible support tailored to their individual needs and circumstances such as short courses for those wishing to enhance their digital skills, health and wellbeing support and financial advice.
0191 456 6903
Charles Young Centre
The Charles Young Centre offers meals and transport for older people.
0191 454 3241
The Charles Young Centre, Talbot Road, South Shields, Tyne and Wear, NE34 0QJ
Happy at Home
Happy at Home is a befriending service for lonely people living in South Tyneside.
0330 122 1243
Provides information and support to people with any form of dementia, their carers and families.
Support for wellbeing and mental health
Every Mind Matters
Here to help you manage and maintain your mental health and gives you simple and practical advice to get a healthier mind and get more out of life.
Free 24-hour listening support – call 116 1232
An information, advice, advocacy and support service which offers free training for people living or working in south Tyneside and looking for advice about a disability.
0191 427 1666
First Clinical Contact
First Clinical Contact looks to improve the health and wellbeing of people whose lifestyle negatively affects their health and happiness.
0191 432 9838
WHiST provides a wide range of physical and mental health services to women over 16 years old in a safe and strictly confidential environment such as counselling, listening ear, relaxation, support with long term health conditions and volunteering opportunities.
0191 454 6959
Mental Health Concern – Moving Forward
Moving Forward offers support to people experiencing mental health issues who want to improve their confidence, get back on their feet and move on with their lives.
0191 427 0011
Mental Health Concern – Carer Support Service
The Carer Support Service offers help to anyone who informally cares for a friend or family member who experiences mental health difficulties.
Mental Health Concern – Together in a crisis Sunderland and South Tyneside
Together in a crisis takes a person-centred approach to supporting individuals that find themselves in a subjective crisis. They work to support their mental health while exploring the triggers and empowering them to overcome barriers to success.
0300 131 0333
Sight Service South Tyneside
Supporting people with visual impairment in Gateshead, South Tyneside and surrounding areas to enjoy the quality of life others may take for granted.
0191 478 5959
Laundry service with reduced rates for the elderly and disabled including a delivery and collection service.
0191 489 1701
Aims to engage residents to become involved with arts activities. These can be face to face classes, day trips, craft packs and online classes working with all age groups.
0191 427 8197/3748
South Tyneside Adult Carers Service
Provides support to unpaid family and friends who help or care for others who could not manage without their help.
0191 406 1531
South Tyneside Churches Key project
Works with young people and their families to develop the skills they need to live independently, to flourish, be good citizens and the best people they can be.
TEN South Tyneside Young Carers
Offers young carers and young adult carers up to the age of 24 different types of online support including exercise sessions, information and advice.
0191 427 2795
Humankind Charity South Tyneside
Supports Young Carers and Young Adult Carers (up to the age of 25) and their families to reduce the impact of caring responsibilities, helping them to realise their full potential.
0191 466 1389
Financial support if you cannot work
If you cannot work while you’re self-isolating, you may be covered by your employer’s sick leave or special leave policy. If this isn’t an option, you might be able to get Statutory Sick Pay or another type of financial support. If you’re on low income and you’re asked to self-isolate by NHS Test and Trace, you may be able to get £500 Test and Trace Support Payment. More about the Test and Trace Support Payment.