The NHS and social care system faces enormous challenges. Millions of people are struggling to get the essential support they need from services.
Thanks to your hard work, we’re showing how care can be improved when decision-makers work with communities and listen to people.
Last year alone, as a network we supported over two million people to share their experience or access critical advice. Together we tackled many big issues, such as fairer NHS dentistry, widening patient transport eligibility, and addressing long hospital waiting times.
Here are just some of the ways we made a difference:
Explored vaccine confidence with people from different backgrounds.
Highlighted the negative impact poor NHS admin can have.
Helped the Government update key hospital discharge guidance to put patient safety first.
Raised public concerns about how the NHS collects and uses patient data.
Pushed for improvements to non-emergency patient transport services.
Called for an urgent response to hospital waiting lists, and better interim communication.
Warned that improvements to NHS dentistry are too slow, leaving thousands in pain.
Uncovered that only a third of NHS Trusts fully comply with their duty to help patients with sensory impairments and learning disabilities.
Campaigned for everyone to be given healthcare information in a way they understand.
Read the report to find out how your vital work has made care better for communities and how we’ll continue to play our part moving forward.
